Privacy Policy

Effective 18 August 2026 · Last updated 18 August 2026

Webzer (“Webzer,” “we,” “us,” or “our”) provides website design, development, hosting, maintenance, management, and related digital services to businesses and organizations.

We are based in British Columbia, Canada, and provide services to customers and website users located in Canada and other countries.

This Privacy Policy explains how Webzer collects, uses, stores, protects, and discloses personal information when you visit our website, communicate with us, purchase or use our services, or interact with websites and services that Webzer operates or manages.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected directly by Webzer in connection with:

• Our website and online services;
• Communications with prospective or existing customers;
• Account, billing, and service information;
• Website design, development, hosting, maintenance, and management services;
• Contact forms, scheduling tools, and other features operated by Webzer;
• Other business interactions with Webzer.

Client websites

Webzer may build, host, maintain, or manage websites on behalf of business customers.

Where Webzer operates a website on behalf of a client, that client may be the organization responsible for determining why personal information is collected and how it is used. In those circumstances, the client’s own privacy policy may apply to information collected through its website.

Webzer may process information on behalf of its clients only as reasonably necessary to provide the contracted services, maintain, secure, troubleshoot, or operate the relevant website and related services.

Clients are responsible for determining their own legal and regulatory obligations concerning personal information collected through their websites, including where applicable obligations relating to consent, notices, marketing communications, cookies, analytics, and other forms of data processing.

2. Information we may collect

Depending on how you interact with Webzer, we may collect information such as:

Information you provide

• Name;
• Business name;
• Email address;
• Telephone number;
• Billing and payment information;
• Business address or mailing address;
• Information submitted through contact forms;
• Information provided when booking a meeting;
• Information included in communications with us;
• Login or account information where applicable;
• Information required to provide website development or management services.

You should not submit sensitive personal information to Webzer through ordinary contact forms unless specifically requested and authorized for that purpose.

Information collected automatically

When you visit a website operated by Webzer, we or our service providers may automatically collect certain technical information, which may include:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Approximate geographic information derived from IP address;
• Pages viewed;
• Referring website;
• Date and time of visits;
• General website usage information;
• Cookies and similar technologies.

This information may be used for security, troubleshooting, analytics, website functionality, and improving our services.

3. How we use personal information

We may use personal information for purposes including:

• Providing and managing our services;
• Designing, developing, hosting, maintaining, and operating websites;
• Responding to inquiries;
• Communicating with customers and prospective customers;
• Scheduling meetings and appointments;
• Processing payments and managing billing;
• Providing customer support;
• Monitoring and maintaining website security;
• Detecting, preventing, and addressing fraud, abuse, or technical problems;
• Troubleshooting and improving our services;
• Complying with legal and regulatory obligations;
• Enforcing our agreements and protecting our legal rights;
• Creating internal business records and administrative records;
• Other purposes that are permitted or required by applicable law.

We will not use personal information for unrelated purposes unless permitted by law or we obtain appropriate consent where consent is required.

4. Website visitor information

When you visit a website operated by Webzer, information may be collected through forms, cookies, server logs, analytics tools, scheduling tools, security systems, and other technologies.

For example, if you submit a contact form, the information you provide may be transmitted through and stored by Webzer and/or third-party service providers used to operate the website or provide the applicable service.

The exact information collected and the manner in which it is processed may vary depending on the website, its features, the Webzer services being used, and the requirements of the applicable business customer.

5. Third-party service providers

Webzer uses third-party technology and service providers to provide, maintain, secure, and operate its services and client websites.

These providers may include hosting providers, website platforms, form-processing providers, scheduling platforms, payment processors, analytics providers, security services, email providers, cloud infrastructure providers, and other technology providers.

For example, Webzer uses FormSubmit to process submissions sent through its contact form, and Cal.com to schedule calls and appointments. Webzer also uses website hosting and development platforms to operate its own website and those of its clients.

These providers may process personal information on Webzer’s behalf or as otherwise necessary to provide their services.

Webzer seeks to use reputable service providers and takes reasonable steps to ensure that information provided to service providers is handled appropriately and protected against unauthorized use or disclosure.

However, third-party providers operate independently from Webzer and may have their own privacy policies, terms, and data-processing practices.

6. International and cross-border processing

Because Webzer uses technology and service providers that may operate internationally, personal information may be stored, accessed, transferred, or processed in Canada, the United States, or other countries.

As a result, personal information may be subject to the laws of countries outside the country or province in which you live.

For example, certain website infrastructure, form-processing, scheduling, hosting, analytics, or other services used by Webzer may process information in the United States or another jurisdiction.

Where appropriate and required by applicable law, Webzer takes reasonable steps to protect personal information when it is transferred to or processed by third parties outside Canada.

By using Webzer’s website or services, you acknowledge that your information may be processed outside Canada, subject to applicable legal requirements.

7. Disclosure of personal information

Webzer does not sell or rent personal information.

Webzer may disclose or make personal information available to third parties only where reasonably necessary for purposes such as:

• Providing the services you requested;
• Operating, hosting, maintaining, or securing websites;
• Processing forms, bookings, payments, or other transactions;
• Providing technical support;
• Preventing fraud or security incidents;
• Complying with legal obligations;
• Responding to lawful requests from courts, regulators, law enforcement, or other authorities;
• Protecting Webzer’s rights, property, users, or business interests;
• Completing a corporate transaction, such as a merger, acquisition, financing, reorganization, or sale of assets.

Where Webzer uses a service provider to process information on its behalf, the provider will receive only the information reasonably necessary for the service being provided, subject to the provider’s applicable terms and privacy practices.

8. Client data and data processing

Where a Webzer client uses our services to collect personal information through its website, Webzer may act as a service provider or processor of that information on behalf of the client.

In such circumstances, Webzer’s role may include:

• Hosting the website;
• Maintaining website infrastructure;
• Operating forms and related functionality;
• Managing website content;
• Providing technical support;
• Troubleshooting website issues;
• Securing and monitoring the website;
• Performing other tasks necessary to provide the contracted services.

Unless otherwise agreed with the client or required by law, Webzer does not use client-collected personal information for its own independent marketing purposes.

The client remains responsible for determining the purposes for which personal information is collected and used through its website and for providing any legally required privacy notices to its users.

9. Cookies and similar technologies

Webzer and third-party service providers may use cookies, pixels, local storage, or similar technologies.

These technologies may be used for purposes such as:

• Website functionality;
• Security;
• Remembering preferences;
• Analytics;
• Performance monitoring;
• Understanding website usage;
• Improving services.

You may be able to control or disable cookies through your browser settings. Disabling certain technologies may cause some website functions to operate incorrectly.

Where a website uses cookies or similar technologies that require consent under applicable law, the website operator may provide an appropriate consent mechanism.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, to maintain business and transaction records, to resolve disputes, to enforce agreements, and to comply with legal or regulatory obligations.

Retention periods may vary depending on:

• The nature of the information;
• The purpose for which it was collected;
• Our contractual obligations;
• Legal requirements;
• Security or operational requirements.

When personal information is no longer reasonably required, it may be securely deleted, destroyed, anonymized, or otherwise disposed of in accordance with applicable law.

11. Security

Webzer takes reasonable physical, administrative, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Security measures may include access controls, authentication, encryption where appropriate, secure service providers, monitoring, and other technical or organizational safeguards.

However, no method of transmission or electronic storage is completely secure. Accordingly, Webzer cannot guarantee that personal information will never be accessed, disclosed, altered, lost, or destroyed as a result of circumstances beyond our reasonable control.

12. Privacy breaches

If Webzer becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps required by applicable law.

Where legally required, we may notify affected individuals, clients, regulators, or other relevant parties.

13. Your privacy rights

Depending on where you live and which privacy laws apply, you may have rights relating to your personal information, which may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Withdraw consent where consent is the legal basis for processing;
• Request information about how your personal information is collected, used, or disclosed;
• Request deletion or removal of personal information where permitted by applicable law;
• Make a privacy complaint.

We may need to verify your identity before fulfilling certain requests.

Some requests may be subject to legal limitations or exceptions. For example, Webzer may be required or permitted to retain certain information to comply with legal obligations, protect its rights, or complete legitimate business and security functions.

14. European, United Kingdom, and other international privacy laws

If you are located in a jurisdiction with privacy legislation that provides rights or protections beyond those described in this Privacy Policy, those rights may apply to you to the extent required by applicable law.

Depending on the circumstances, this may include privacy laws such as the European Union General Data Protection Regulation (GDPR), the United Kingdom GDPR, or other applicable data-protection legislation.

Where required by applicable law, Webzer will implement additional privacy measures applicable to the relevant processing activities.

However, the applicability of any particular foreign privacy law depends on factors including the nature of the services provided, the location of individuals, the activities of the relevant website operator, and the circumstances of the processing.

15. Children’s privacy

Webzer’s services are primarily intended for businesses and adults.

We do not knowingly seek to collect personal information directly from children under the age required by applicable law.

If you believe a child has provided personal information to Webzer improperly, please contact us so that we can review the circumstances and take appropriate action where required.

16. Third-party websites and services

Our website or websites managed by Webzer may contain links to websites, applications, or services operated by third parties.

Webzer is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you use.

17. Changes to this Privacy Policy

Webzer may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we may update the “Last updated” date at the top of this Privacy Policy.

Where required by law, we will provide additional notice or obtain consent for material changes.

18. Contact us

If you have questions, concerns, access requests, correction requests, or privacy complaints concerning Webzer’s handling of personal information, please contact us at:

Webzer
British Columbia, Canada
support@webzer.ca

We will make reasonable efforts to respond to privacy inquiries within a reasonable period and in accordance with applicable law.

19. Applicable law

This Privacy Policy is generally governed by the laws applicable in British Columbia, Canada, except to the extent that mandatory privacy laws or other laws applicable to you provide otherwise.

Where mandatory privacy legislation in another jurisdiction applies to a particular processing activity, this Privacy Policy will be interpreted and administered in a manner consistent with that legislation to the extent required.

20. Important notice for website clients

If Webzer builds or manages a website for your business, the website may collect personal information from your customers, visitors, employees, or other users.

You are responsible for ensuring that your website’s collection and use of personal information is lawful and appropriately disclosed to your users.

Depending on the functionality of your website, you may need additional disclosures or policies relating to:

• Contact forms;
• Booking and scheduling;
• Cookies;
• Analytics;
• Advertising;
• Email marketing;
• SMS messaging;
• Payments;
• Customer accounts;
• Third-party integrations;
• Health, financial, employment, or other sensitive information.

Webzer may assist with implementing website functionality and privacy-related website components, but providing website services does not constitute legal advice or guarantee that a client’s website complies with every law applicable to that client.

Clients should obtain independent legal advice where necessary.